Prompt Response : Check your emails regularly and respond to every enquiry. Your prompt reply conveys a positive impression. Even when you are fully booked for the season, suggest a week that is not booked-some people will change their dates if they really like the property. It also shows that you really care about all your clients.
Save time You can use pre-written emails that cover the usual communications: first enquiry, payment enquiry, rental contract, and directions. Then you just copy and paste these into a reply and tailor them as necessary. A great time-saver.
Include a little extra in your enquiry response. If clients ask about the size of the bed, tell them what a lovely view there is from the bed in the morning. If they ask about the garden, describe lovely it is to be cooking at the barbecue at sunset. they will instantly identify with the villa.
Get them involved Tell them a story. How you found the house, why you love it, how you renovated it, its history. Then tell them about the local area, what are your favourite places, restaurants, activities, etc. In a sense, make them fall for it like you did. Make them feel involved and it will be harder for them to say no.
Include a surprise factor: hold back some information from the advertisement. You can include those details in your response to add to the appeal. Pr e.g.; 'We have hairdryers in the bathrooms so you don't have to pack them', 'We have a library of classic films', 'Local phone calls are free'. These things might help the client to make up their mind about booking your villa.
Already booked Tone of voice While answering telephone enquiries, keep the tone of voice cordial and warm. Let them get to know and trust you and they will be much more likely to book your house instead of another. |
